Customer Support

At Gc we hope that your quality Gc timepiece will continue to give you pleasure and satisfaction for years to come. As such we believe that excellent customer service is essential. You will find here tips on how to care for your timepiece and maintain your guarantee as well as who to contact in case of repair. To ensure long life of your timepiece, only trust it to a professional Gc accredited service center. Guarantees are only given with genuine Gc timepieces purchased from legitimate official Gc dealers. If you need us, our customer service team is available at support@gcwatches.com.

Where can I buy a Gc watch?

We strongly recommend that you purchase your Gc watch from an authorised retailer. On the one hand, you will avoid being confronted with the harsh reality of having bought a “stolen” or “counterfeit” watch; and, on the other, you will enjoy the certainty of benefiting from the best service.

The retailer I went to does not have the model I am looking for. What should I do?

Any of our authorised Retailers will be happy to order a specific model if you have its reference number. Please consult our authorised retailers list to find the nearest Gc Watches retailer.

How do I take care of my Gc watch?

Wearing: It is preferable to avoid wearing your Gc Watches watch to the beach, or to play extreme sports, so as to avoid knocking or scratching them. Repeated contact with perfumes, cosmetics, or household detergents may damage your timepiece.

How do I take care of my ceramic watch?

Yes, our high-tech ceramics is scratch-resistant. The only way they can be scratched is if a harder substance such as a diamond scratches them or they can break if they fall on a hard surface like concrete or marble. Please avoid dropping or knocking Gc ceramic styles that feature ceramic or damage may result.

I am a journalist, how can I get information about Gc Watches?

You may contact the Gc Watches agent/distributor for your region. For further information, you may also directly contact the press department by sending an e-mail to Gc-Media@sequel-ag.com

What is the diamond / precious stone quality of my Gc watch?

Each Gc timepiece with precious stones is accompanied by a diamond or precious stone certificate. Please refer to this certificate for detailed information on diamonds quantity, carat weight, cut, colour; clarity and diameter.

Are the diamonds certified? (Kimberley process)

Yes, Gc Watches buys its diamonds in accordance with the certification system of the Kimberley process and the associated guarantee system. A guarantee from the supplier is submitted with all diamond invoices.

How does a Gc watch work?

Please download our instruction manual to read all information about how a Gc watch works.

What does the warranty cover?

Your Gc watch is covered by an international guarantee against any manufacturing defects for a period of 24-months from the date of purchase. Any part found to be defective within this period will be repaired or replaced at no charge. The Gc Watches international guarantee certificate does not cover:

Defects arising from damage, mishandling, incorrect or abusive use (knocks, crushing, moisture in the case of non water-resistant watches), alteration or repairs not performed by an authorised Gc Watches retailer

Leather straps or bracelets

Batteries

Normal wear of base metal, surface coated watches

Theft or loss of the complete watch or components

How long is my Gc watch guaranteed?

We offer a Two Year Warranty on all purchases made from July 1st, 2017. Any purchases made prior to July 1st, 2017 hold a 10 Year Limited Warranty.

How long does a battery last?

Battery life may vary between 2 to 4 years, depending on the model and the way your watch is used. Most of our quartz watches equipped with a centre seconds-hand have an end-of-life battery warning system (EOL). Approximately two weeks before the end of the battery-life, the centre seconds-hand jumps every four seconds to signal that the battery is running low.

How do I dispose of the battery?

The battery contains a small amount of mercury. Please recycle or dispose of properly.

Gc Connect

How do I download the Gc Connect Wear OS app?

To download the Gc Connect WearOS app users must go to either the Google Play store (Android) or App Store (iOS) and search Wear OS by Google. Once brought to the app page choose to download and install.

Is my phone compatible with my smartwatch?

Your Gc Connect Touch smartwatch is compatible with phones running either Android 4.4+ or iOS 9.3+.

How do I power on my smartwatch?

• Make sure your watch has been charged before trying to power it on.
• Press and hold down the watch pusher until the boot animation begins.

How do I power off my smartwatch?

• Wake your watch up by tapping on the display screen.
• Press the watch crown to enter app menu.
• Scroll and tap Settings.
• Tap on System.
• Swipe up and tap Power Off.
• Tap the checkmark to confirm.

How do I pair my smartwatch to my phone?

Note: Other than turning Bluetooth on, you won't need to use the Settings app on your phone. Before you start, make sure your watch and phone are compatible. Wear OS by Google requires a phone running Android 4.4+ (excluding Goedition) or iOS 9.3+.

• Power on your watch.
• On your phone, download and open the Wear OS by Google app from either the Google Play Store (Android) or App Store (iOS). Tap Set it up.
• When you see your watch’s name, tap it.
• You’ll see a code on your phone and watch.
o If the codes are the same: On your phone, tap Pair. Pairing can take a few minutes, so be patient.
o If the codes are different: Restart your watch and try again. If the codes still don't match, try these troubleshooting steps.
• To finish set up, follow the onscreen instructions. Make sure the box for notifications to Wear OS is checked.
• When your phone and watch are paired, you’ll see ""Connected"" on the Wear OS by Google app on your phone. When they’re not paired, you’ll see Disconnected on your watch’s screen.

How do I unpair my smartwatch from my phone?

ANDROID:
You can unpair your smartwatch in the Wear OS by Google App on your phone.
• Select your watch in the settings menu.
• Tap the Unpair Watch button at the bottom of the screen.
iOS
You can unpair your watch by performing a “Factory Reset.” Please see below instructions on how to perform a Factory Reset.
*You must also make sure to forget your smartwatch in the Bluetooth settings after the Factory Reset is performed

How do I perform a Factory Reset on my watch?

Note: Factory reset is a last resort. It should be done only after troubleshooting steps are attempted. SEE MORE If you're having problems with your watch, you may need to reset it to the way it was when you first got it (""factory settings"").

When you reset your watch to factory settings, the following happens:
• Your watch is unpaired from your phone
• Data stored on your watch is erased
• Installed apps and their data are erased
• System settings and preferences are erased

To reset to factory settings, follow these steps:
• Press the middle pusher button to power up display.
• Press the middle pusher button to enter app menu.
• Scroll and tap on Settings.
• Tap on System.
• Tap on Disconnect & Reset.
• Tap the checkmark to confirm.
• After you reset your watch to factory settings, you need to pair your smartwatch with your phone again.

How do I pair a new smartwatch to my phone?

ANDROID
• In the Wear OS by Google App, tap Pair with a new smartwatch and follow the on-screen instructions.

iOS:
• In the Wear OS by Google App, tap Pair with a new wearable and follow the on-screen instructions.
*iOS users will only be able to pair one watch at a time. If you want to reconnect an old watch after pairing a new device the user must perform a factory reset.

How far can my smartwatch be from my phone while remaining connected?

The Bluetooth connection range between your phone and your smartwatch varies in relation to your environment. Standard Bluetooth 4.1 connectivity should ensure approximately 10 meters or 30 feet of connectivity.

How do I connect my watch to Wifi?

Your watch can automatically connect to saved Wi-Fi networks when it loses the Bluetooth connection with your phone.

Get started
• If your screen is dim, tap it to wake up the watch.
• Swipe down from the top of the screen.
• Tap Settings.
o If you don't see it right away, swipe left and then tap Settings
• Scroll down and tap Connectivity
• If Wi-Fi is set to off, tap Wi-Fi to switch it to Automatic.

Add or change your watch’s Wi-Fi network
• If your screen is dim, tap it to wake up the watch.
• Swipe down from the top of the screen.
• Tap Settings.
o If you don't see it right away, swipe left and tap Setting.
• Scroll down and tap Connectivity
• Tap Wi-Fi Add network.
• To enter a password if a password is required, tap Enter on phone. When prompted, enter the password on your phone. Then tap Connect.
Follow the same steps to change the Wi-Fi network your watch connects to.
Note: Your watch can't connect to Wi-Fi networks that take you to a page before you can connect (for example, Wi-Fi networks at places like hotels or coffee shops).

What’s different for Wear OS by Google?

With 2.0 the Android Wear platform has vastly improved including new features such as:

Customizable Watch Faces
Google Fit
Messaging Keyboard
Standalone Apps
Google Assistant

How can I change my watch face?

You can change your watch's home screen to match your goals, needs, and style.
Change your watch face
• If your screen is dim, tap the screen to wake up the watch.
• Next, swipe the watch face from the edge of the screen to see more watch face options.
• Scroll to see the watch faces you can choose from. To add more options, scroll to the right and tap Add more watch faces.
• To choose a new design, tap the watch face.

How can I customize my watch face?

You can choose customizable watch faces to show even more helpful info.
Step 1: Choose a customizable background
• If your screen is dim, tap the screen to wake up the watch.
• Swipe right or left to see other watch faces.
• Choose a watch face that's above a Settings icon.
Step 2: Customize your watch's background
• If your screen is dim, tap the screen to wake up the watch.
• Tap and hold your watch face until you see the ""Customize"" screen.
o To change the type of information you see, like fitness goals or battery life: Tap Data. To see other options, swipe right or left and tap the new layout.
o To change the color and style of your watch face: Tap Styles. To see other options, swipe right or left and up or down.
o When you’re done, tap the new watch face to save it.

How do I see a list of my apps?

Use the power button on the side of your watch to navigate to your apps and to the home screen.
• To see apps on your watch: press the power button on the side of your watch.
• Back to main screen: To return to the home screen, press the power button.

How do I choose apps for my watch?

• Instead of apps automatically syncing to your watch, you can now download apps from the Play Store like you would from your phone.
• To choose apps to download, open the Play Store on your watch. (Users will need to create a Gmail account and connect to Wifi in order to use the Play Store.)

How do I open an app already on my watch?

If your screen is dim, tap it to wake up the watch.
• Go to your list of apps:
o o Wear OS by Google and up: Press the power button.
• Tap the app you want to open.

How do I get more apps from the Play Store?

• Press the power button on your watch.
• Swipe up or down and tap Play store. You'll be signed in with the main Google Account on your watch.
• To search for a new app, tap Search.
• If you want to download the app, tap Install.
• To open the app, press the power button.

How do I use Google Fit on my Wear OS smartwatch?

The Google Fit app can be used when paired to both Android and IOS devices to track your daily steps, distance, calories burned and to start various workout programs. To install Google Fit:

• Press the crown on your device to access the app menu.
• Scroll until you reach the Fit app.
• Select Fit and proceed with the steps on your watch to download and set your fitness goals.

To learn more about Google Fit please visit:
https://support.google.com/androidwear/answer/6056874

How do I handwrite and use the watch keyboard for messaging?

Along with using your voice, you can also type messages directly on your watch’s screen if it works with the app. To reply or search the Play Store by using watch’s keyboard when you have the option, tap Keyboard.

For example, you’ll see the option to use the keyboard when replying to messages in apps like Hangouts.

Suggested messaging applications to download

Android: Messages
iOS: Telegram
*Make sure to download these applications on your smartphone prior to downloading on your watch

How do I use Google Assistant on my Wear OS watch?

To ask your Google Assistant for help, press and hold the power button on your watch
In order to use your Google Assistant on your watch, you’ll need:
• A watch running Wear OS by Google and up
• A Google Account on the watch
• Phone’s language set to English
• An Internet connection on your watch via a Bluetooth connection through Wi-Fi or cellular connection, if your watch has it.

How do I set up Google Assistant to respond to my voice?

Not all watches listen for ""OK Google"" automatically. To turn on hands-free access to your Google Assistant:
• If your watch screen is dim, tap to wake up the watch.
• While on the watch face, swipe down from the top of the screen.
• Tap Settings.
• Then tap Personalization.
• Turn on ""Ok Google"" detection.
Once ""OK Google"" detection is turned on and you're looking at your watch screen, you can start Google Assistant by saying, ""Ok Google,"" followed by your question.
Note: The ""OK Google"" detection uses a small amount of battery power. To save a little more battery, turn this feature off. Learn more about how to improve your battery life.

What can you ask your Google Assistant?

ANDROID

Get things done
• Alarms: Wake me up at 7 a.m.
• Reminders: Remind me to do laundry when I get home. Remind me to call Mom every Sunday.
• Timers: Set a timer for 10 minutes.
• Notes: Take a note: ""Try the new restaurant down the street.""
• Reservations with OpenTable: Make a reservation at The Fire Pit tonight.
Communicate
The following voice actions will use your phone unless you have a watch that supports an LTE connection.
• Calls: Call Monica.
• Text: Text John ""See you at 5.""
• Emails: Send an email.
Helpful info about your day
• Weather: What’s the weather in Boston? Will I need an umbrella tomorrow? Will it be windy this weekend?
• Traffic: How’s the traffic on the 89 freeway?
• Navigate: Navigate home by walking. Navigate to work by bicycling. (Requires the Google Maps app to be installed on your watch.)
Fitness
• Running: Track my run.
• Cycling: Start a bike ride.
• Step count: How many steps have I taken?
• Heart rate: What's my heart rate?
Ask Google
• Calculations: What’s 20% of 80? What's 5 factorial?
• Dictionary: What does ""magnanimous"" mean?
• Quick answers: How do you remove stains from a rug? When is sunrise?
• Unit conversions: How many miles in a 5k?
• Translations: ""Thank you"" in Hindi.

iOS

Get things done
• Alarms: Wake me up at 7 a.m.
• Reminders: Remind me to do laundry when I get home. Remind me to call Mom every Sunday.
• Timers: Set a timer for 10 minutes.
• Notes: Take a note: ""Try the new restaurant down the street.""
• Reservations with OpenTable: Make a reservation at The Fire Pit tonight.
Helpful info about your day
• Weather: What’s the weather in Boston? Will I need an umbrella tomorrow? Will it be windy this weekend?
• Traffic: How’s the traffic on the 89 freeway?
• Navigate: Navigate home by walking. Navigate to work by bicycling. (Requires the Google Maps app to be installed on your watch.)
Fitness
• Running: Track my run.
• Cycling: Start a bike ride.
• Step count: How many steps have I taken?
• Heart rate: What's my heart rate?
Ask Google
• Calculations: What’s 20% of 80? What's 5 factorial?
• Dictionary: What does ""magnanimous"" mean?
• Quick answers: How do you remove stains from a rug? When is sunrise?
• Unit conversions: How many miles in a 5k?
• Translations: ""Thank you"" in Hindi.

How will notifications work on my smartwatch?

You can get notifications for texts, missed calls, events, reminders, and more. Your watch will vibrate or stay silent when you get a notification, depending on the settings on your phone.
• If your phone vibrates or makes a sound for a notification, your watch will vibrate for that notification.
• If your phone doesn’t vibrate or make a sound for a notification, your watch won't vibrate or make a sound for that notification.
• When you dismiss a notification on your watch, it's also dismissed on your phone (and the other way around).
Use the Wear OS by Google app on your phone to stop notifications from specific apps from appearing on your watch.

Android
1 On your phone, open the Wear OS by Google app.
2 Tap Block app notifications.
3 Tap Add, then tap the app you want to block.

Optional for Android phones: To stop card notifications from the Google app, learn how to customize them on your phone. When you listen to music on your phone, you’ll always see the music card with options to pause and play. You can’t turn this card off.
To get app notifications again:
1 On your phone, open the Wear OS by Google app.
2 Tap Settings Block app notifications.
3 Next to the app, tap Close.

IOS
1 On your phone, open the Wear OS by Google app.
2 Tap Blocked app notifications.
3 Tap Add apps to block list.
To get app notifications again:
1 On your phone, open the Wear OS by Google app.
2 Tap Settings. Block app notifications.
Tap Edit next to the app. Tap Unblock.

How long will my smartwatch battery last?

The battery on your Gc Connect Touch watch will last approximately 24 hours with normal usage.

How do I charge my watch?

Using the charger provided in your packaging please align the pogo pin magnet on your watch case back to the magnetic strip on your charger. Place the watch on the charger so that both items click into place. Lastly, place charger into USB port (a lightning bolt on the watch face will denote charging).

What are the differences between connecting with an iOS or Android device?

iOS vs. Android Functionality

Android • Receive notifications including rich notification for Gmail, Calendar and Apple Calendar: YES
• Wi-Fi Functionality: YES
• Control media playing on phone: YES
• See incoming phone call: YES
• Answer or dismiss incoming phone calls: YES
• Access and download apps, games and watch faces from the Google Play™ Store onto your watch: YES
• Receive traffic, weather, flight and sports updates: YES
• Get reminders: YES
• Reply via SMS, Hangouts, Facebook Messenger and Google Messenger: YES
• Google Fit™: YES
• Google Maps: YES
• Personalize watch faces to match your style: YES
• Insert sub-dial complications to provide information important to you: YES

iOS
• Receive notifications including rich notification for Gmail, Calendar and Apple Calendar: YES
• Wi-Fi Functionality: YES
• Control media playing on phone: YES
• See incoming phone call: YES
• Answer or dismiss incoming phone calls: YES
• Access and download apps, games and watch faces from the Google Play™ Store onto your watch: YES
• Receive traffic, weather, flight and sports updates: YES
• Get reminders: YES
• Reply via SMS, Hangouts, Facebook Messenger and Google Messenger: NO
(We advise users to download alternative apps such as Telegram to use messaging features on iOS)
• Google Fit™: YES (users will only be able to have data stored for the 7 day week period)
• Google Maps: LIMITED (users will have access to Google maps without turn by turn navigation)
• Personalize watch faces to match your style: YES
• Insert sub-dial complications to provide information important to you: YES