FAQ

WHAT IS THE WARRANTY ON GUESS WATCHES?

U.S. Customers: We offer a Two Year Warranty on all purchases made from July 1st, 2017. Any purchases made prior to July 1st, 2017 hold a 10 Year Limited Warranty. In the event of a defect or malfunction within the warranty period from date of purchase, your watch will be repaired or replaced, at our option. The limited warranty does not apply to normal wear and tear, abuse or water damage and excludes batteries, case, strap or bracelet; does not cover costs, parts or labor, shipping & handling, defects or damage caused by any source other than GUESS Watches. Proof of purchase is required for all Warranty Repairs. If you live in the U.S. contact us for more information. For International Customers: If you live outside the U.S., please contact your local representative for Country Specific warranty information.

ARE GUESS WATCHES WATER RESISTANT?

  • Guess Watches can withstand splashes of water or rain; do not submerge
  • 3 atm/30m/100 ft.: Rain, do not submerge
  • 5 atm/50m/165 ft.: Rain, showering do not submerge
  • 10atm/100m/330ft.: Rain, showering, swimming 

Watches will withstand Water Resistance as long as the crystal, crown, push buttons, case and gaskets remain intact. Care and safety: do NOT operate crown or buttons when watch is wet or submerged.

WHERE CAN I BUY GUESS WATCHES?

GUESS Watches are available in GUESS and GUESS Accessory Stores; as well as in department and specialty stores around the world. Please use our Global Representative list to find a location near you.

WHAT IF MY WATCH REQUIRES SERVICE?

If your watch breaks, or if you need a battery replaced, you can download and complete this form and send it to be repaired (U.S. ONLY). If you live outside of the U.S., please contact your local distributor to find out how to service your watch.

WHAT ARE THE MATERIALS USED TO MAKE GUESS WATCHES?

The most commonly used materials to make GUESS Watches are stainless steel, brass and genuine leather.


User Manuals

Download your watch manual below.

English User Manual

Spanish User Manual

French User Manual

Italian User Manual

German User Manual

English (Canada Only) User Manual

French (Canada Only) User Manual

Portugese User Manual

Russian User Manual

Chinese User Manual

Japanese User Manual

Korea User Manual