FAQ

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WHAT IS THE WARRANTY ON GUESS WATCHES?

U.S. Customers: We offer a Two Year Warranty on all purchases made from July 1st, 2017. Any purchases made prior to July 1st, 2017 hold a 10 Year Limited Warranty. In the event of a defect or malfunction within the warranty period from date of purchase, your watch will be repaired or replaced, at our option. The limited warranty does not apply to normal wear and tear, abuse or water damage and excludes batteries, case, strap or bracelet; does not cover costs, parts or labor, shipping & handling, defects or damage caused by any source other than GUESS Watches. Proof of purchase is required for all Warranty Repairs. If you live in the U.S. contact us for more information. For International Customers: If you live outside the U.S., please contact your local representative for Country Specific warranty information.

ARE GUESS WATCHES WATER RESISTANT?

  • Guess Watches can withstand splashes of water or rain; do not submerge
  • 3 atm/30m/100 ft.: Rain, do not submerge
  • 5 atm/50m/165 ft.: Rain, showering do not submerge
  • 10atm/100m/330ft.: Rain, showering, swimming 

Watches will withstand Water Resistance as long as the crystal, crown, push buttons, case and gaskets remain intact. Care and safety: do NOT operate crown or buttons when watch is wet or submerged.

WHERE CAN I BUY GUESS WATCHES?

GUESS Watches are available in GUESS and GUESS Accessory Stores; as well as in department and specialty stores around the world. Please use our Global Representative list to find a location near you.

WHAT IF MY WATCH REQUIRES SERVICE?

If your watch breaks, or if you need a battery replaced, you can download and complete this form and send it to be repaired (U.S. ONLY). If you live outside of the U.S., please contact your local distributor to find out how to service your watch.

WHAT ARE THE MATERIALS USED TO MAKE GUESS WATCHES?

The most commonly used materials to make GUESS Watches are stainless steel, brass and genuine leather.


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Is my phone compatible with my watch?

How do I download the GUESS Connect Digital+ app?

What are the main features of the GUESS Connect Digital+ Watch?

How do I charge my watch?

How do I set up my watch?


How do I enter my personal data?


How do I turn off my watch?

What do I do if it is taking a long time to sync my watch?

What to do if my time of day becomes out of sync?

What if I am having trouble connecting my watch to my phone?

How do I Factory Reset my watch?

How do I change watch faces?

How do I change backlight timer?

How do I use the music controller?

What is the SOS function?

Where is the best placement for HR measurement accuracy?

What is the Bluetooth range?

How do I update my watch firmware?

How do I record a workout?

What is auto pause?

How do I share my workout details?

How do I change my workout goals?

What is Distance Adjustment?

Can I delete my account info?

How do I change my profile info?

Why does the app ask when I go to bed?

What is the water resistance of my watch?

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How do I download the GUESS Connect Wear OS app?

Is my phone compatible with my smartwatch?

How do I power on my smartwatch?

How do I power off my smartwatch?

How do I pair my smartwatch with my phone?

How do I unpair my smartwatch from my phone?

How do I perform a Factory Reset on my watch?

How do I pair a new smartwatch to my phone?

How far can my smartwatch be from my phone while remaining connected?

How do I connect my watch to Wif?i

What’s different for Wear OS by Google?

How can I change my watch face?

How can I customize my watch face?

How do I see a list of my apps?

How do I choose apps for my watch?

How do I open an app already on my watch?

How do I get more apps from the Play Store?

How do I use Google Fit on my Wear OS by Google smartwatch?

How do I handwrite and use the watch keyboard for messaging?

How do I use Google Assistant on my Wear OS by Google watch?

How do I set up Google Assistant to respond to my voice?

What can you ask your Google Assistant?

How will notifications work on my smartwatch?

How long will my smartwatch battery last?

How do I charge my watch?

What are the differences between connecting with an iOS or Android device?

User Manuals

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Download your watch manual below.

English User Manual

Spanish User Manual

French User Manual

Italian User Manual

German User Manual

English (Canada Only) User Manual

French (Canada Only) User Manual

Portugese User Manual

Russian User Manual

Chinese User Manual

Japanese User Manual

Korea User Manual

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iOS User Manual

Android User Manual

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iOS User Manual Regulatory Information

Android User Manual Regulatory Information